THE STORY OF HANDMADE BY HANNAH

The Way It Should Be

Handmade by Hannah is a trendsetting Gift Shop, offering our first-rate products and exceptional customer service to shoppers from the comfort of their own homes. We’re a business designed on making a much more personal way of shopping, allowing you to create the perfect personalised gift!  

Our online store has become synonymous with quality, and we ensure a continuous variety of fantastic merchandise that fit any budget. Check it out and start shopping today. 


FAQS:

WHAT IS YOUR RETURN/REFUND POLICY?

We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out. You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation. 
If you have noticed an error after you have placed an order we request you let us know ASAP via the contact us section and providing the item has not already been sent for production we can look to make the required alterations.  Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.  
If you’re unhappy with your item, please return it within 14 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.  If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).

WHAT ARE YOUR DELIVERY TIMESCALES? (UK ORDERS)

We pride ourselves on getting you your items as quickly as possible.  As most of our items are made to order please allow 3-5 working days for your item to be despatched.  If you require an item urgently please contact us first and we can see if we can meet the timescales given.  On most occasions you can upgrade your delivery and we can despatch same day/next working day (please message us first to confirm.)  

We use Royal Mail for the majority of our items, with couriers taking larger orders that may require this.  Once dispatched you can expect to receive your item(s) within 3-4 working days.  If a product has become unavailable  and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when stock has been received.  

If any details that you give to us for your delivery address are incorrect then we are not liable if you do not receive any items you have ordered from us.

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